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180-DAY PRODUCT

Target Market Determination

NEXT PERIODIC REVIEW DATE: 3 MONTHS FROM EFFECTIVE DATE

 

Elevare Pay Easy Pty Ltd A.C.N. 634 728 591 (Elepay) (we, us or our) issues Pay Later products to Australian Property Owners and we are committed to maintaining a consumer-centric approach throughout our product design phase, distribution and sales channels, and monitoring and review process.  This Target Market Determination (TMD) is effective as at 5 November 2024.

 

1.  Purpose of this TMD

 

This TMD has been prepared by Elepay for its ‘180-Day Product’ (Product) in compliance with our Design and Distribution Obligations under Part 7.8A of the Corporations Act 2001. 

This TMD sets out the class of consumer for which the Product has been designed having regard to the objectives, financial situation and needs of consumers in the Product’s target market. It includes the following:

  • product features and class of consumers that fall within the target market; 

  • distribution conditions, restrictions and sales practices that are likely to direct distribution of the Product to the target market; 

  • information relating to reviews and monitoring of the Product and this TMD, including specifying timing for periodic reviews and review triggers (i.e., the events or circumstances which would trigger a review);   

  • how we deal with significant dealings. 

This TMD does not offer a comprehensive outline of the Product’s terms and conditions, nor is it a substitute for obtaining independent legal or financial advice. Consumers should read the full terms and conditions before applying for the Product. 

2.  Background to the 180 Product

The Product is part of a suite of PayLater Products offered by Elepay to Australian Property Owners who require a flexible short-term loan for a fixed amount to be used for property-related or personal purposes (Loan Purpose).  

An “Australian Property Owner” includes:

 

  • any person or entity who is a registered proprietor to real property held in Australia (Owner); 

  • any person or entity who is an appointed representative of an Owner (for example, an appointed attorney or executor of a deceased estate); or  

  • any person or entity who has the consent of the Owner to acquire the Products relating to the Owner’s property.

3.  Class of consumers that comprises the Target Market

The Product is designed exclusively for consumers who meet our Eligibility Criteria and who wish to obtain a personal loan to fund a Loan Purpose (Target Market).

3.1.  CLASS OF CONSUMERS WITHIN THE TARGET MARKET

The  Product is for the class of consumers who: 

  • falls within the definition of Australian Property Owner (see above) and requires a short-term flexible loan for a fixed loan amount; 

  • are seeking finance with flexible payment options, a capped plan fee for the term of the loan and the ability to make early repayments without additional charges;  

  • meets Elepay’s Eligibility Criteria (set out below);

  • are able to repay the loan amount by the scheduled repayment date(s);  

  • in the event that the consumer’s application is subject to a Monetization Event, the consumer is agreeable to repaying the loan (in full) upon completion of the Monetization Event (even if this occurs prior to the scheduled repayment date(s)). 

 

"Monetization Event" means an anticipated foreseeable event from which the consumer is expected to receive funds to repay the Elepay loan. This generally includes the sale of real property but may include other events, such as refinancing and other sources of income (e.g.  inheritance windfall, commission or bonus payment). 

3.2.  EXCLUDED CLASS OF CONSUMERS

The Product is not suitable for consumers who: 

  • do not fall within the definition of Australian Property Owner

  • do not otherwise meet Elepay’s Eligibility Criteria

  • are considered vulnerable persons (for example, suffering from any form of cognitive impairment);

  • require an ongoing line of credit;

  • require a redraw facility; 

  • are not prepared to provide security over their real property. 



3.3.  ELIGIBILITY CRITERIA 

To be eligible for the Product, a consumer must satisfy the following requirements: 

  • be an individual aged 18 years or above; 

  • fall within the definition of Australian Property Owner (see above);

  • meet Elepay’s standard credit assessment, lending and suitability criteria (as Elepay deems appropriate);

  • satisfy Elepay’s Free Equity Assessment and/or Income Serviceability Assessment (note: the type of assessment applicable depends on the type of Monetization Event and Payment Type selected); 

  • require funding of a minimum amount of $100; 

  • require funding of an amount which does not exceed the Maximum Funding Threshold in circumstances where the consumer is selling their Property (see below). 

3.3.1  Free Equity Assessment 

The Free Equity Assessment verifies whether the consumer has sufficient Free Equity in their property to repay the loan once the property has sold. 


"Free Equity" is calculated by determining the market value or forecasted sale price of the property less the following: 

  • associated sale costs (including sales commission and legal fees); and 

  • total value of debt and liabilities relating to the property (including mortgages and caveats).  

 

Maximum Funding Threshold” means the internal assessment used to determine a consumer’s maximum borrowing capacity. Consumers may borrow up to 90% of the assessed Free Equity in their secured property, with this rate varying based on the property’s sale status. Consumers who select the Multiple Payment Option must also satisfy the Income Serviceability Assessment. 

3.3.2 Income Serviceability Assessment

Consumers who select on a Multiple Payment plan must satisfy Elepay’s Income Serviceability Assessment, which determines whether the consumer has sufficient household net income to meet their repayment obligations without experiencing financial hardship. 

These consumers will be required to:

  • complete an income serviceability form outlining their net household income and expenses; 

  • provide supporting documentation for any claimed source(s) of income;

  • submit personal bank statements (covering the last 3 months); and  

  • disclose any existing (or anticipated) circumstance or event which may affect their ability to make the required repayments. 

3.4.  KEY PRODUCT ATTRIBUTES

Some key attributes of the Product include: 

  • Structure – the consumer enters into a direct loan with Elepay for a fixed term of 180 days;    

  • Purpose of loan – the loan must be used for the Loan Purpose; 

  • Payment Options – there are two payment options offered for this Product: 

    • Single Payment Option – one lump sum payment upon expiry of the loan term; 

    • Multiple Payment Option – total of 6 equal repayments over the loan term (each repayment payable every 30 days). ​

Consumers have the flexibility to select the Payment Option applicable to their plan; however, if there is no Monetization Event, they are limited to the Multiple Payment Option. 

  • Payment upon completion of Monetization Event – if there is a Monetization Event, the consumer must repay the loan (in full) upon completion of the Monetization Event (even if this is prior to any scheduled repayment date(s));  

  • Early Repayment – the consumer may repay the loan early (in part or full). If the consumer repays the loan (in full), they may be entitled to a discounted Plan Fee (as per the Fee Structure table below); 

  • Fee Structure – the fee structure for the Product is as follows:  

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(A) – number of days is calculated from the Start Date (loan commencement date).

(B) – the Plan Fee is calculated off the total Loan Amount and does not include other charges such as default fee and interest, security registration costs and enforcement costs. The Plan Fee is a fixed rate and will not be pro-rated daily. The applicable Plan Fee will be based on the date on which the plan is paid in full (as outlined in column A).

  • Default/Late fee – the consumer will be liable to pay default fees and interest in accordance with our Default Payment Policy applicable at the relevant time; 

  • Other fees – other fees may apply such as a bank processing fee of 1.50% plus 30c (per credit card payment) and $2.95 (per direct debit payment), a missed payment fee ranging from $15.00 to $25.00 (depending on the nominated method of payment) and title registration fee ranging from $350 to $900 (if a registered caveat is required); 

  • Minimum Credit Limit – the minimum amount of funding provided is $100; 

  • Maximum Credit Limit – the amount which does not exceed the Maximum Funding Threshold in circumstances where the consumer is selling their property;

  • Security – the consumer will be required to provide a charge over real and personal property owned by the consumer;

  • Direct vs Partner Plan – the Product may be obtained by a consumer directly or through an authorised Elepay partner for payment of property-related expenses incurred by the consumer from the Partner. For Partner Plans, Elepay will not be liable for any matter relating to the product or service provided by the Partner to the consumer.

4.  Consistency between the Target Market and the Products Key Attributes

Set out below is our assessment of the likely objectives, financial situation and needs of the Target Market, and the key product attributes of the Product. 

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5.  Distribution Channels and Conditions

5.1.  APPROPRIATENESS STATEMENT 

Elepay considers it is reasonable to conclude that if the Product is issued to a consumer in accordance with the distribution conditions in this TMD it would be likely that the consumer is in the Target Market and it would likely be consistent with their likely objectives, financial situation and needs. This determination is based on the assessment above regarding the consistency between the Target Market and the Product’s Key Attributes, which incorporates past outcomes and feedback of consumers and Partners.

5.2.  DISTRIBUTION CHANNELS AND CONDITIONS  

A consumer may apply for (or be referred) the Product via the following channels: 

  • a consumer may be referred to the Product via our authorised 180-Day Partners (Partner Plan): or 

  • directly from Elepay (Direct Plan). 

In either case, the Consumer must submit an online loan application via Elepay’s website. We have oversight over how the Product is promoted and issued. 

We regularly monitor our website to ensure they contain:

  • no misleading information;

  • all relevant disclosures and warnings required by law;

  • an easy to follow process during which the consumer is given informed choices at every stage.

The distribution conditions relating to the marketing and promotion of the Product are specified in the table below.  

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This Product is not distributed through third parties. 

 
6.  Periodic Review and Review Triggers 

To ensure that the  Product continues to meet the objectives and needs of their Target Market, it is necessary that we regularly review this TMD. This includes consideration of: 

  • The Product and Target Market; 

  • Eligibility Criteria; and 

  • distribution channels and conditions.

In reviewing the above, we collect and analyse data relating to: 

  • our eligibility and application phase; 

  • Partner feedback and our online Partner portal; 

  • disputes between the Partner and consumer relating to the Partner’s services and products;

  • sales information; 

  • consumer information; 

  • payment information;

  • feedback and complaints (from consumer and Partners);   

  • default information and extended repayment terms; 

  • whether the consumer is utilising funds for the Loan Purpose; 

  • property sale status;

  • market conditions.

These reviews will be conducted periodically and in response to review triggers and other events or circumstances that would reasonably suggest this TMD is no longer appropriate.

PERIODIC REVIEW PERIOD

We will conduct our next review on the Next Review Date and periodic reviews at least quarterly from the Next Review Date. 

REVIEW TRIGGERS 

In addition to periodic reviews, we will review this TMD in response to a review trigger or other event or circumstance that would reasonably suggest this TMD is no longer appropriate. The occurrence of a review trigger or other such event or circumstance will trigger an immediate review of this TMD and may result in Elepay changing the Target Market, the design or distribution of the 180-Day Product or ceasing to offer the Product.  

These review triggers are:  

  • we receive a substantial number of complaints from consumers or Partners about the Product;

  • a substantial number of consumers are: 

    • if the Monetization Event is the sale of the property, withdrawing their property from sale and no longer intends to sell the property;

    • if the Monetization Event is the sale of the property, unable to sell their property within the loan term and seek extension of the repayment date;

    • if the Monetization Event is an event other than the sale of the property, unable to complete the event within the loan term; 

    • experiencing negative repayment history, including missing a scheduled repayment; 

    • seeking financial hardship relief;

  • there are material changes to the key attributes of the Product which may result in the Product no longer being appropriate for the Target Market; 

  • there is a material change in our distribution channels such that our distribution conditions requires variation;  

  • change in regulatory, legislative or market conditions which may materially affect the product or any matter relating to this TMD; 

  • the use of Product Intervention Powers, regulator orders or directions about or relating to the Product’s key features, target market or distribution strategy; 

  • a significant dealing has occurred (or is likely to occur). A significant dealing occurs when the distribution of the Product significantly differs from any condition or expectation set out in this TMD; 

  • any other matter that may result in this TMD not being appropriate. 

7.  Reporting 

We will report to ASIC within ten (10) business days should we have reasons to believe that a complaint or significant dealing has occurred, as per the following: 

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We will also monitor other consumer and referrer feedback on a monthly basis. 

8.  Records

We will keep records of any complaints, action taken or review of any matters related to this TMD. 

This includes, but is not limited to: 

  • Product design and development matters; 

  • Data collected and analysed for TMD reviews;

  • TMD review meetings; 

  • Consumer feedback; and 

  • Review of distribution channels and conditions. 


9.  Contact 

Should you have any queries regarding this TMD, please contact us at legal@elepay.com.au or 1300 019 417.

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