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External Support Services

If you require some additional support and care, below is a list of independent third-party services that may be able to assist you depending on your needs:

Financial Hardship

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National Debt Helpline

 

1800 007 007  |  ndh.org.au

Free and confidential services (including financial counselling) to help you manage your debts.

Government

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ASIC – Money Smart

1300 300 630  |  moneysmart.gov.au

Provides tools, tips and guidance on managing your money and reducing debt.

Family & Relationship

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1800RESPECT

1800 737 732  |  1800respect.org.au

24/7 free service supporting those impacted by domestic, family and sexual violence.

Legal Services

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Legal Aid (jurisdiction based)

1800 737 732  |  1800respect.org.au

Provide free legal services regarding civil and debt matters for eligible customers.

For Legal Advice contact your state or territory legal aid office

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Legal Aid ACT

1300 654 314  |  legalaidact.org.au

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Legal Aid New South Wales

1300 888 529  |  legalaid.nsw.gov.au

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Legal Aid Western Australia

1300 650 579  |  legalaid.wa.gov.au

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The NT Legal Aid Commission

1800 019 343  |  legalaid.nt.gov.au

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Tasmania Legal Aid

1300 366 611  |  legalaid.tas.gov.au

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Legal Aid Queensland

1300 651 188  |  legalaid.qld.gov.au/Home

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The Legal Services Commission South Australia

1300 366 424  |  lsc.sa.gov.au

Victoria Legal Aid

1300 792 387  |  legalaid.vic.gov.au

Complaints

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Australian Financial Complaints Authority

1800 934 678  |  afca.org.au

Free, independent external dispute resolution scheme dealing with consumer complaints about financial products.

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PREMIUM CUSTOMER SUPPORT

Our Australian-based support team is on hand all the time to make your journey with Elepay as easy and as stress-free as possible.

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© 2019-2025, Elevare Pay Easy Pty Ltd A.C.N. 634 728 591 trading as Elepay. All rights reserved. Australian Credit Licence No. 552946 and proud member of the Australian Financial Complaints Authority, Member No. 96789.

IMPORTANT INFORMATION

¹Fixed Plan Fee ranges from 3.90% to 10.95% of the loan amount (for single payment option) and 3.90% to 7.03% of the loan amount (for multi payment option). The Plan Fee applied depends on the payment option and the date the loan is repaid in full. Other fees and costs including default fee, late fee, missed payment fee, processing fee and security registration costs may apply. See Terms and Conditions for more information.


²Choose between a single payment at the end of the term (single payment option) or a total of 6 equal payments during the term (each payment due every 30 days) (multi payment option), different rates apply. You may make full (or additional) early payment without any exit (or early payment) fee (redraw not available). 


³Actual disbursement timing is subject to formal approval and completion of all verification processes, business days and processing times. 


⁴You may be eligible for same day approval if we accept your contract and all verification and assessment are completed by 4pm Monday to Friday (AEST).


⁵Eligibility is subject to Elepay’s lending, credit and suitability assessment, loan eligibility and lending limits. Terms and conditions apply and are available upon submission of your application or upon request. Fees and charges apply and will vary depending on loan terms. Approval timing is subject to completion of full verification and assessment and processing times*  


*Any information on this page is for marketing and general purposes only and does not take into account your objectives, financial situation or needs, nor constitute an offer, contract or pre- approval for credit. Before applying, you should consider whether this product is appropriate for you by seeking independent legal and financial advice and reviewing our Target Market Determination (TMD). Full terms and conditions will be included in our loan offer. Information correct as of 5 November 2024 and we reserve the right to close or vary this loan product at any time.


⌃By submitting this enquiry, you acknowledge that you have read Elepay’s Privacy Policy and understand that Elepay will use your personal information to contact you in relation to this enquiry and for other general marketing purposes. You can change your marketing preferences by contacting our support team on 1300 019 417 (or support@elepay.com.au) by clicking the unsubscribe button on our marketing communications.


⌃Our online calculator should be used as an indication only and does not indicate approval for the loan or that the product is suitable for you. The calculator should be used as a general guide (not financial product advice) to estimate the required loan repayments based on the loan amount and number of repayments selected. The calculator does not take into account actual payment date and other applicable fees (including default fee, late fee, missed payment fee, processing fee and security registration costs). The actual repayment amounts will be provided during the loan application process and will be subject to our full Terms and Conditions.


⌃All information including rates are subject to change.

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